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BookTrakker:
No-Holds-Barred Tech Support |
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During the 30-Day Free Trial you
can get One Free Import of your current
data from another database or online into BookTrakker. |
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You will continue to receive Free
Operational Support indefinitely, phone or email, providing you are a
subscriber.
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Extra support is available for a per
incident charge or covered if you purchase a Premium Support Package
- see below. Extra support is for issues that you need extra help on that
is already available, or for conflicts with the services that you
cannot resolve on your own, such as Amazon. New users do not need to
purchase support. Premium support only apples to users who need a lot of
ongoing support, all the time. |
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Available Free Resources: 2.
*Every new user who buys BookTrakker is invited to join the registered users'
email group and if you missed it or declined the first time here it is again
should you need it: Email Group for
Registered Users who have Purchased BookTrakker. |
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Paid Per Incident Support (*see below for information): We reserve the option
to charge for support requests on a per incident basis, at $25 or higher per
request.
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Premium Support packages (see
below) cover all the support issues you would rather not have to deal with on
your own. *Some restrictions apply. With Premium support you ask us for
Help. You do not need to use the program help or online help. * Premium
Support does not include reconstructing databases or support for issues that
are outside the standard use of BookTrakker. Just fire off an email to support@booktrakker.com or call the
support number.
Expect a reply to email with 24 hours or less. And be patient. Sometimes even we miss seeing an email. |
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Premium Support does NOT include
the services of our engineer to diagnose computer problems that are causing
BookTrakker, CheckIt or GrabIt to stop working.
Premium Support also does not include database recovery when your database
becomes corrupted. It also does not include program updates. When Premium Support cannot fix your problem you can contract with our engineer for Custom Support at $125 per session. Such support includes issues when something on your computer is blocking BookTrakker, CheckIt or GrabIt from working. If you need us to recover the database then the charge is $75 to recover from the BookTrakker database or $50 to import data from one of your online services. Under NO circumstances does any support package cover custom programming. We do not do that. If you own an earlier version that is not working and the latest upgrade fixes the issue then you have to do the upgrade to get the fix. We do not fix older installations of BookTrakker or its Apps. |
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You are Not required to purchase
Premium Support when you buy BookTrakker. |
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