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Support
- BookTrakker
Please check Here
for Licensing Requirements for Additional
Installations.
Other
software providers:
BookTrakker:
No-Holds-Barred Tech Support
Call
and get an answer immediately. No
waiting. No buttons to push, no
music to listen to. Just plain old
fashioned Personal Service. We check voicemail several times a day
in case we are busy when you call.
New users get one free import of their data from another database or
online, during the 30 day trial. Free support during the 30 day trial.
Upon purchase new users will get 90 days of free operational support. After
that, if its covered in Help in BookTrakker or online we reserve the
option to charge for support requests on a per incident basis, at $25 or
higher per request. Or you can purchase a Premium Support package below.
You are NOT required to purchase Premium Support when you buy BookTrakker.
Most users need very little support after 90 days. We have a group email
list that is free to registered users, any support given through the list
is free. We monitor the list every few minutes during normal business
hours, plus several hours before and after, 7 days a week.
Why do
you need to purchase a Premium Support Package? To cover all the support
issues you would rather not have to deal with. Buy the package, let us
worry about it.
Premium Support Packages Available
Premium Support for registered users to cover the
unexpected. You can purchase support as needed instead
of purchasing a prepaid package, individual charges per
incident in () below. Purchasing the Premium Support Package
means you do not pay the per incident charges. Premium
Support also entitles the user to ask questions about using
BookTrakker without limit. You pay for it so you get
it.
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Please set Quantity to reflect the total charge for
this incident. 1 for $25, 2 for $50, etc. Then click
the Recalculate button. This is for the $25 and up
button only.
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Description of Premium
Support Services
(No per incident charge if
you purchase a Premium Support Package)
1. Assist with recovery of data from online services in case of
catastrophic computer failure, with no backup available.
This would be downloading Available records from one
service, then importing into BookTrakker. ($75 - $150
per incident)
2. Mediate Amazon or other service upload disputes. ($50 per
incident) You agree to allow us to test uploads and
other issues without first getting permission. All such
information is kept strictly confidential.
3. Personal support - if asked on the list will contact
direct, and follow-up.
4. Support for earlier versions of BookTrakker.
5. Help with simple Network issues concerning BookTrakker. File/Drive
sharing, mapping of network drives. ($75 - $150 per
incident)
6. Broken Network connections inside BookTrakker. ($25
per incident)
7. Unlimited database backup upload for safe storage, plus
return of the data if necessary. ($25 per incident)
8. Up to two custom imports of third party data up to 10,000
records from standard bookseller programs or online
downloads. Additional records or extensive data massaging
may require extra funds. ($75 - $150 per import)
9. Doing uploads when you cannot. Set the records for
upload, SendDB, we do the upload for you. ($50 for the
duration, up to one month)
10. Image backup service via zipped image files. ($50
per year)
11. Requests for support not involving BookTrakker
directly. ($25 and up, depending on the
situation.)
12. Mediate suspension
incidents with Amazon. So far everyone has been
reinstated once we got involved.
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Sent e-mail to us? Did not get a reply?. . .
If you have NOT
received a prompt response from us, please consider that we may not
have received your email, and
contact us by phone
instead.
"If we have not received your
email, we have no way of knowing you
requested support. We know the awful
feeling you get in the pit of your
stomach when you need support help,
ask for it and then hear...nothing,
because it has happened to us many
times, and that is not the way we
want to do business. So
instead of waiting and wondering,
please call us. We'll be glad
you did.". . .Thanks!!!
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