support

BookTrakker: No-Holds-Barred Tech Support
No buttons to push, no music to listen to. Just plain old fashioned Personal Service.
We check voicemail several times a day in case we are busy when you call.

If you do not get a prompt reply to an email. . .
Please consider that we may not have received your email, and contact us by phone instead.
Every new user who buys BookTrakker is invited to join the email group. Most accept, some don't.

For those that did not, here is the registered users group: http://tech.groups.yahoo.com/group/booktrakker/

For new users who have not purchased BookTrakker and do not wish to contact support directly: http://groups.yahoo.com/group/booktrakkerhelp/

	During the 30-Day Free Trial you can get One Free Import of your current data from another database or online into BookTrakker along with Free Support by phone or email.
	You will continue to receive Free Operational Support for 90 days after purchase and registration.
	After the 90 days, support is free through the email user group or the occasional small incident. We do not charge for any support not covered in the Help within the program or Online help. If we do not have documentation on the issue then we do not charge for support.
	Extra support is available for a per incident charge or covered if you purchase a Premium Support Package - see below. Extra support is for issues that you need extra help on that is already available, or for conflicts with the services that you cannot resolve on your own, such as Amazon.
	Available Free Resources: 1. Access free information through Help in the BookTrakker program menu bar or online at http://www.booktrakker.com/help/HelpResourceCenter.htm. 2. BookTrakker's group email list is free to registered users, and any support given through the list is free. This is for new users who have not purchased BookTrakker and do not wish to contact Support directly: http://groups.yahoo.com/group/booktrakkerhelp/ 3. Every new user who buys BookTrakker is invited to join this group, and if you missed it or declined the first time here it is again should you need it: Email Group for Registered Users who have Purchased BookTrakker.*
	Paid Per Incident Support (*see below for information): We reserve the option to charge for support requests on a per incident basis, at $25 or higher per request.
	Premium Support packages (see below) cover all the support issues you would rather not have to deal with on your own. Some restrictions apply. With Premium support you ask us for Help. You do not need to use the program help or online help. Premium Support does not include reconstructing databases or support for issues that are outside the standard use of BookTrakker. Just fire off an email to support@booktrakker.com or call the support number.
	Premium Support does NOT include the services of our engineer to diagnose computer problems that are causing BookTrakker, CheckIt or GrabIt to stop working. Premium Support also does not include database recovery when your database becomes corrupted. When Premium Support cannot fix your problem you can contract with our engineer for Custom Support at $125 per session. Such support includes issues when something on your computer is blocking BookTrakker, CheckIt or GrabIt from working. If you need us to recover the database then the charge is $75 to recover from the BookTrakker database or $50 to import data from one of your online services.
	You are Not required to purchase Premium Support when you buy BookTrakker.